OEG Job Advert - Customer Service Representative

Company Overview

OEG is a leading energy solutions business, providing mission-critical infrastructure assets and services to the global offshore energy industry. Through our specialist divisions - topside, marine, subsea, logistics and industrials, we are a pivotal link in the global offshore energy project chain, ensuring our customers’ projects are delivered safely, reliably and efficiently.

Location

• Marabella, Trinidad, WI.

Core Purpose

• To drive sales and build relationships within the region whilst adhering to OEG’s Code of Conduct, Health, Safety and Quality processes, procedures, and policies.

Key Responsibilities and Accountabilities 

• Manage existing accounts, secure orders, and develop new business by planning and organising a daily schedule to visit and engage with current and prospective customers.
• Collaborate with the Sales Manager to ensure sales presentations are current, accurate, and tailored to the target audience.
• Focus sales efforts by analysing existing and potential customer volume to identify growth opportunities.
• Keep management informed by submitting activity and performance reports, including daily call reports, weekly work plans, and monthly and annual regional analyses in collaboration with the Sales Manager.
• Monitor competitor activity by gathering up-to-date market information on pricing, products, services, delivery schedules, and merchandising techniques.
• Recommend improvements to products, services, and policies by evaluating performance results and competitive developments.
• Resolve customer complaints by investigating issues, developing solutions, and preparing reports with recommendations for management.
• Maintain professional and technical knowledge by attending workshops, reviewing industry publications, networking, and participating in professional organisations.
• Maintain accurate historical records by tracking area and customer sales data.
• Contribute to team objectives by delivering results and supporting additional tasks as required.
• Provide reliable feedback and exceptional after-sales support to ensure customer satisfaction.
• Build and maintain long-term relationships with both new and existing customers.
• Serve customers by promoting products and addressing their needs effectively.
• Perform administrative tasks and generate updated reports to support business operations.
• Achieve key performance indicators (KPIs) as established by the Line Manager.
• Represent the organisation as the primary point of contact for both internal teams and external partners.
• Travel regionally and internationally as needed to fulfil company responsibilities.
• Always maintain a professional image of the company.
• Continuously develop skills and knowledge to meet evolving role responsibilities.
• Perform other reasonable duties as assigned by the Line Manager or designated personnel.

QHSE Responsibilities 

To have a general understanding of the areas of our QHSE Management System and OEG’s QHSE aims and objectives that are relevant to the role.

Comply with the requirements of OEG Energy Group Policies and the responsibilities within the wider QHSE Management System.

Promoting:

• a proactive health and safety culture focussed on the prevention of work-related injury or ill health and continual improvement in our processes / performance.

• environmental sustainability and energy efficiency whilst minimising our environmental impacts and preventing pollution.

• a quality culture that brings values to our business, our customers and other interested parties ensuring quality issues and opportunities for improvement are identified and implemented.

Skills and Experience

• Highly ambitious and energetic with a strong drive for results.
• Proven experience as a Sales Representative or in a similar role.
• Demonstrated sales track record with measurable achievements.
• Experience in customer support is an advantage.
• Proficient in MS Office and CRM software.
• Strong command of English with excellent communication and negotiation skills.
• Ability to build rapport and maintain strong client relationships.
• Excellent time management, planning, and organisational skills.
• Preference will be given to qualified local Trinidadian Nationals.

Qualifications 

• Minimum of a diploma in Business Administration, Business Management, or a related field.

We are an equal opportunity employer committed to a fair and inclusive recruitment process for all applicants.